Arbor is a simple, smart and cloud-based MIS (Management Information System), which helps us work faster, smarter and more collaboratively as a school. The Arbor App and Parent Portal mean we can keep you informed about your child’s life at school in a much more accessible way. Log into Arbor to see and update your child’s information, get live updates and make payments or bookings on the go! The Parent Portal works on Google Chrome (computer or laptop) and you can download the Arbor App from the App Store or Google Play Store on your phone (Android 5.0; iOS 10.0 and upwards).

Downloading the app links:

Enable Push Notifications:

https://support.arbor-education.com/hc/en-us/articles/360020147458-Getting-started-Log-into-the-Parent-Portal-and-the-Arbor-App#enabling-push-notifications-0-4

How to get started

1. Wait for your welcome email from us telling you Arbor is ready – you won’t be able to log in before
2. Click the link in your welcome email to set up your password
3. Go to the App or Google Play Store on your phone and search ‘Arbor’
4. Click ‘Install’ on Android or ‘Get’ on iPhone then open the App
5. Enter your email, select the school, then enter your password
6. Accept the Terms & Conditions and enter your child’s birthday

Quick Introduction

A quick introduction to Arbor for guardians and parents – Arbor Help Centre

Logging in

• Log into the Parent Portal and the Parent App – Arbor Help Centre
• Wrong or old school when I try to log into the Parent Portal or Parent App – Arbor Help Centre
• Switch students – Missing children or siblings on the Parent Portal or Parent App – Arbor Help Centre

Updating Information

• Seeing and updating my child’s information on the Parent Portal or Parent App – Arbor Help Centre
• Add new guardians and contacts for your child on the Parent Portal and Parent App – Arbor Help Centre
• Updating your own guardian details on the Parent Portal and Parent App – Arbor Help Centre

Messages

In-app messages in the Parent Portal and Parent App – Arbor Help Centre

Payments 

• https://support.arbor-education.com/hc/en-us/articles/204177771-Payment-accounts-and-topping-up-the-meal-account-on-the-Parent-Portal-or-Arbor-App
• Purchasing School Shop items on the Parent Portal or Parent App – Arbor Help Centre
• Using the Basket to make payments on Parent Portal – Arbor Help Centre

Signing Up

• Signing my child up for a Trip on the Parent Portal or the Parent App – Arbor Help Centre
• Signing my child up for a Club on the Parent Portal or Parent App – Arbor Help Centre
• Signing up a student as a Provisional Club Member without paying up front to pay later – Arbor Help Centre
• Booking Guardian Consultations (Parent’s Evenings) on the Parent Portal or Parent App – Arbor Help Centre

Need Help

Contact the school office if you have questions about Arbor, the App or Parent Portal. Tell us the type and model of your phone, e.g. an iPhone SE, and include screenshots or screen recordings.
To safeguard student data in line with General Data Protection Regulations (GDPR), Arbor only works directly with schools.

Some tips to try:

1. Ensure your username is the email address you use for Arbor. Ask us to check the email address linked to your account.
2. Reset your password from the login page, or ask us to do this.
3. If the login email was sent to you more than 96 hours ago, the password link will have expired. Ask us to send it again.
4. Ask the school office to check that your email address has not been used twice – e.g. on another guardian or child’s profile.
5. Enter the birthday of one of your children to log in.
6. Only relatives who are Primary Guardians of a child can access the Arbor App. Ask us to check you can access Arbor.

Overview of the Arbor App Video